Return and Refund Policy
At [DecorandCooking], customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Return Policy
Eligibility for Returns: You can return most items within [15 Days] of receiving your order. To be eligible for a return, the item must be unused and in its original packaging.
Non-Returnable Items: Some items are non-returnable for hygiene reasons, including but not limited to:
- Customized or personalized items
- Perishable goods
- Items that have been opened or used
How to Initiate a Return
- Contact Us: Email us at [decorandcooking@gmail.com] with your order number and the reason for the return.
- Return Instructions: We will provide you with a return shipping label and further instructions on how to send the item back to us.
- Packaging: Ensure the item is securely packed to prevent any damage during transit.
Refund Policy
Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within [7-10 business days] and credited back to your original payment method.
Shipping Costs: Shipping costs are non-refundable. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Exchanges
If you received a defective or damaged item, please contact us immediately at [decorandcooking@gmail.com], and we will arrange for an exchange at no extra cost.
Contact Us
If you have any questions or need further assistance regarding our return and refund policy, please don’t hesitate to reach out:
- Email: [decorandcooking@gmail.com]
- Phone: [9636167135]
Thank you for shopping with [DecorandCooking]!